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3–5 day delivery 14-day returns Pay on delivery
How returns, refunds, replacements and collections work at The Bazaar Browser. Last updated October 2026.
Eligible items may be returned within 14 days of delivery when they are unused, in their original condition, and accompanied by the original packaging, seals, accessories, and other included materials where applicable.
The return period begins from the date the order is delivered. Return requests submitted after the applicable 14-day window may not be accepted unless the product is covered by a separate warranty, defect-related obligation, or an exception required by applicable law.
An order number, delivery record, or other reasonable proof of purchase may be required to locate the transaction and verify eligibility before a return can be authorized.
Returned products should generally be unused, undamaged, clean, and in a condition suitable for resale. Original packaging, labels, seals, manuals, accessories, and other components should be included where reasonably applicable.
Where packaging is part of the product presentation or is reasonably necessary for safe transportation, customers should retain the original packaging until the return decision has been completed. Missing or substantially damaged packaging may affect return eligibility where permitted by applicable law.
Certain products may not be eligible for return because of their nature, hygiene requirements, personalization, safety considerations, or applicable restrictions. Product-specific return conditions may apply where clearly indicated at the time of purchase.
Digital goods may be eligible for cancellation or refund only before they have been accessed, downloaded, redeemed, activated, or otherwise consumed, subject to applicable law and the specific terms presented for the product.
Memberships, subscriptions, licenses, or activation-based products may have separate refund conditions. Where applicable, cancellation or refund eligibility may end once activation, redemption, or access has occurred.
To begin a return, customers should submit a return request using the available support or contact channel and provide the relevant order information, product details, and reason for the request.
A return request may be reviewed before return instructions are provided. Customers should not send an item to an unapproved address or location because unauthorized returns may be delayed or may not be properly matched to the original order.
Where return pickup is available, collection arrangements may be made through an appropriate delivery or logistics provider. Pickup availability can depend on the product, location, courier coverage, and other operational factors.
Return shipping arrangements depend on the reason for the return and the applicable return conditions. Where an item is confirmed to be damaged, defective, incorrect, or otherwise eligible for a supported return, an appropriate return arrangement may be provided.
If a product arrives visibly damaged, customers should report the issue as soon as reasonably possible. Photographs of the outer packaging, shipping label, and affected product may be requested to help document and investigate the damage.
If the delivered product differs from the item ordered, notify support promptly with the relevant order information. After verification, an appropriate resolution may include replacement, return, or refund, depending on availability and circumstances.
Products that appear defective or fail to function as reasonably expected may be reviewed separately from ordinary change-of-mind returns. Troubleshooting information, photographs, videos, or other reasonable evidence may be requested before a resolution is approved.
If an order is missing an accessory, component, quantity, or other included item, the issue should be reported promptly. We may review the order and packaging information before arranging a replacement, return, or other appropriate resolution.
Returned products may be inspected after receipt to confirm their condition, completeness, authenticity, and eligibility. The inspection helps determine whether the return satisfies the applicable policy requirements.
A refund is issued only after the return has been reviewed and approved where a refund is the applicable resolution. If a returned product does not meet the stated conditions, the request may be declined or another appropriate resolution may be offered where applicable.
All orders are processed exclusively through Cash on Delivery. No online prepayment is required when placing an order. The applicable order amount is collected by the authorized delivery representative when the order is delivered.
Because orders are placed using Cash on Delivery, approved refunds are handled separately after the return has been received and verified. Depending on the available process, a refund may be arranged through an appropriate transfer method or eligible store credit.
Return pickup personnel and delivery representatives are not authorized to provide immediate cash refunds when collecting returned products. Approved refunds are processed separately after the required verification and inspection process.
Where a refund is approved, the amount may depend on the eligible product value and the circumstances of the return. Any applicable deductions or exclusions will be communicated where reasonably required.
Refund processing begins after the returned product has been received and the applicable inspection or verification has been completed. Processing time may vary depending on the return method and the refund method used.
Where an item is damaged, defective, incorrect, or otherwise eligible for replacement, a replacement may be offered instead of a refund when suitable stock is available and the applicable return conditions have been satisfied.
If a scheduled return collection cannot be completed because the customer is unavailable, the package is not ready, or the provided information is incorrect, another collection attempt may be arranged where available. Repeated failed attempts may affect the return process.
Customers are responsible for packaging returned products appropriately and ensuring that the correct item is handed over for collection. Products should be protected from additional damage during return transportation.
Damage caused after successful delivery through misuse, accidents, improper installation, unauthorized modification, neglect, or normal wear may not qualify for a standard return or refund.
Repeated unreasonable returns, intentional product damage, false claims, product substitution, fraudulent activity, or other misuse of the return process may result in individual return requests being declined or future ordering restrictions being applied.
Cancellation requests may be accepted when made before an order has progressed too far through processing or dispatch. Once an order has been dispatched, the standard return process may apply instead of cancellation.
Nothing in this policy is intended to remove or restrict any consumer rights, guarantees, warranties, or remedies that cannot legally be excluded or limited under applicable law.
This Return & Refund Policy may be updated when products, services, operational procedures, or legal requirements change. The version published on the website will govern applicable requests subject to any mandatory rights under applicable law.